سياسة الاسترداد

Refund & Return Policy

Welcome to Arpiece Egypt. Customer satisfaction is our priority, and we aim to provide a smooth and reliable shopping experience across Egypt.

This Refund & Return Policy explains the conditions and procedures related to returns, exchanges, and refunds for purchases made through our website.

Return Eligibility

Customers may request a return or exchange within 14 days from the date of receiving the order, provided that:

• The item is unused and in its original condition.
• All original packaging, tags, and accessories are included.
• The product has not been damaged due to misuse or improper handling.
• Proof of purchase or order confirmation is provided.

Non-Returnable Items

The following items cannot be returned or refunded:

• Customized or made-to-order products
• Used or damaged items
• Products without original packaging or tags
• Gift cards or promotional giveaway items
• Clearance or final sale items unless defective

Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of receiving your order.

To help us process your request quickly, please provide:

• Your order number
• Clear photos of the product and packaging
• A brief explanation of the issue

Once your request is reviewed and approved, we may offer:

• A replacement product
• Store credit
• A full refund

depending on product availability and the nature of the issue.

Refund Process

After receiving and inspecting the returned item, we will notify you regarding the approval or rejection of your refund request.

If approved:

• Refunds will be issued through the original payment method whenever possible.
• Processing time may take between 3–14 business days depending on your bank or payment provider.

For Cash on Delivery orders, refunds may be issued through bank transfer, mobile wallet, or store credit.

Shipping Fees

• Original shipping fees are non-refundable unless the return is due to our mistake or a defective product.
• Return shipping fees may be deducted from the refund amount unless otherwise stated.

Order Cancellation

Orders may be canceled before shipment for a full refund.

Once the order has been shipped, cancellation requests may be treated as return requests according to this policy.

Refused Deliveries

If a customer refuses delivery without a valid reason, shipping and return fees may be deducted from the refund amount.

Contact Information

For all return, refund, or exchange requests, please contact us:

Email: contact@arpiece.com
WhatsApp: +201553653776

Please include your order number and details regarding your request when contacting us.